We carefully crafted two colourful, representative, and balanced explainer videos using Vyond. One succinctly covered LGBT+ facts and figures for any Albanian citizen, while the other was targeted for Albanian civil-servants specifically.
The civil-servant explainer video was further supported by a scenario-based Articulate Storyline interaction. The civil-servant was put in the shoes of a transitioning citizen, who had previously experienced poor treatment from civil servants due to their non-traditional gender identity. The learner was then tested on their ability to respect and support that citizen in a positive and sensitive way, using a best practice approach to improve their administrative experience.
To overcome the language barrier, we liaised closely with the local Albanian LGBT+ group and a translator to make sure that the Albanian videos were correct. A local LGBT+ radio star provided the voiceover for both videos.
The business successfully bridged the knowledge gap for new and existing Albanian civil servants, and exceeded the expectations and outcomes of all involved stakeholders.